01

Stakeholder Management and Mapping

03

Complaints and Grievances

05

Land and Resettlement Agreements

02

Stakeholder Engagement

04

Social Initiatives and Commitments

06

Social Metrics Reporting and Disclosure

Stakeholder Management and Mapping

Stakeholder Engagement

Complaints and Grievances

Social Initiatives and Commitments

Land and Resettlement Agreements

Social Metrics Reporting and Disclosure

Frequently Asked Questions

What is social sustainability in the mining and energy sectors?
Social sustainability in mining, oil & gas, and energy sectors refers to managing the social impacts of operations on local communities, ensuring human rights, fair labor practices, cultural respect, and economic benefit sharing. It involves maintaining a social license to operate by investing in long-term community well-being and transparent stakeholder engagement.
Why is community relations important in mining and oil & gas?
Community relations are crucial because operations often take place near or on land used by Indigenous or local communities. Effective community engagement prevents conflicts, builds trust, and ensures mutual benefits, including access to jobs, infrastructure, and environmental stewardship.
What is stakeholder management in the energy industry?
Stakeholder management in the energy industry involves identifying, engaging, and maintaining positive relationships with individuals or groups affected by operations. These stakeholders include communities, governments, Indigenous peoples, NGOs, employees, and investors.
How does stakeholder engagement differ from community relations?
Stakeholder engagement is broader and includes all parties impacted by or interested in a project—like regulators and investors—while community relations specifically focuses on local communities and Indigenous groups.
What are common challenges in managing social sustainability in mining and energy projects?
Challenges include managing land use conflicts, addressing community grievances, delivering on social commitments, dealing with legacy issues, ensuring inclusive consultations, and tracking evolving expectations of Indigenous rights and ESG performance.
How can software help with stakeholder engagement and community relations?
Software helps by centralizing stakeholder records, logging engagement history, managing grievances, tracking commitments, visualizing social impact via dashboards, and automating ESG reporting.
What features should stakeholder engagement software include?
Key features include stakeholder and organization registers, engagement tracking, grievance management, commitment tracking, community investment monitoring, communication logs, and ESG reporting tools.
Why is grievance management important in extractive industries?
Grievance management enables companies to capture, investigate, and resolve complaints from communities or stakeholders, helping prevent escalation and demonstrating responsiveness.
How does stakeholder engagement software support ESG compliance?
It links social data (grievances, consultations, investments) to ESG frameworks like GRI, SASB, and TCFD, enabling accurate, traceable, and verifiable reporting.
What are examples of data tracked in community relations software?
Data includes meeting notes, grievance logs, community project status, land access agreements, and social performance indicators.
Can stakeholder software integrate with EHS and compliance systems?
Yes, integration provides a holistic view of social and environmental performance and enhances decision-making and risk mitigation.

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Transform Social Sustainability Managementustain for High-Risk Industries

Social Sustainability Management software helps to proactively manage community relations, stakeholder engagement, and socio-economic development at scale. By centralizing grievance tracking, land and resettlement management, and social investment reporting, the platform provides real-time dashboards, analytics, and mobile data capture to support regulatory compliance, ESG commitments, and operational resilience.

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